Terms & Conditions

Last Updated: 24-9-2026

Welcome to Teleflora, a store specializing in flowers and gifts, offering a variety of beautiful floral arrangements and thoughtful gifts for different occasions.

By using our store or placing an order, you agree to the following Terms & Conditions:

All orders are subject to product availability and order confirmation.
Customers are responsible for reviewing the flower arrangement, gift, quantity, delivery date, and all order details before completing the purchase.
Flower colors, types, and arrangements may vary slightly from the displayed images depending on seasonal and market availability.
In case a specific flower or item is unavailable, the store may replace it with a similar alternative while maintaining the overall value and appearance of the order as much as possible.
Custom-made arrangements or personalized gifts may not be cancelled or modified once preparation has started.
Customers are responsible for providing accurate and complete delivery and contact information.
The store reserves the right to modify prices, products, or promotions at any time.
All images, designs, and store content are protected by intellectual property rights and may not be used without prior permission.

Privacy Policy

At Teleflora, we value our customers' privacy and are committed to protecting their personal information.

Customer information is collected only as necessary to process orders, communicate with customers, and provide our services.
Information may include the customer's name, phone number, delivery address, and order details.
Customer information will not be sold or shared with third parties except when necessary to complete an order, provide delivery services, or as required by law.
Contact information may be used to provide order updates and information about our products, services, and offers.
Appropriate measures are taken to protect customer information from unauthorized access or misuse.
By using our store, customers agree to this Privacy Policy.

Shipping & Delivery Policy

Teleflora is committed to carefully preparing flower and gift orders and delivering them as close as possible to the requested date and time.

Orders are processed after confirmation and product availability.
Delivery times vary depending on the customer's location, order time, delivery provider, and operational conditions.
Customers are responsible for providing accurate and complete delivery and contact information.
For special occasions, customers are encouraged to place their orders in advance to ensure the availability of the requested flowers and gifts.
Delivery may be delayed due to traffic, weather, delivery conditions, or circumstances beyond the store's control.
The store is not responsible for delays caused by an incorrect address or the recipient being unavailable at the delivery location.
Tracking information will be provided when available.

Return & Exchange Policy

Due to the nature of flowers and personalized gifts, Teleflora follows the Return & Exchange Policy below:

Fresh flowers and custom-made arrangements cannot be returned or exchanged after preparation or delivery unless there is an error or issue caused by the store.
Personalized gifts cannot be returned or exchanged once they have been customized or prepared according to the customer's request.
If the customer receives an incorrect, damaged, or defective order, they should contact the store as soon as possible and provide details of the issue, including photos when necessary.
Any issue with an order should be reported immediately after delivery so the store can review and address the matter.
The store is not responsible for damage caused by improper handling, storage, or failure to follow care instructions.
The store reserves the right to assess the product before approving any return, replacement, or refund request.

Contact Us

For inquiries and orders, please contact Teleflora at:

+974 3332 2570

Terms & Conditions

Last Updated: 24-9-2026

Welcome to Teleflora, a store specializing in flowers and gifts, offering a variety of beautiful floral arrangements and thoughtful gifts for different occasions.

By using our store or placing an order, you agree to the following Terms & Conditions:

All orders are subject to product availability and order confirmation.

Customers are responsible for reviewing the flower arrangement, gift, quantity, delivery date, and all order details before completing the purchase.

Flower colors, types, and arrangements may vary slightly from the displayed images depending on seasonal and market availability.

In case a specific flower or item is unavailable, the store may replace it with a similar alternative while maintaining the overall value and appearance of the order as much as possible.

Custom-made arrangements or personalized gifts may not be cancelled or modified once preparation has started.

Customers are responsible for providing accurate and complete delivery and contact information.

The store reserves the right to modify prices, products, or promotions at any time.

All images, designs, and store content are protected by intellectual property rights and may not be used without prior permission.

At Teleflora, we value our customers' privacy and are committed to protecting their personal information.

Customer information is collected only as necessary to process orders, communicate with customers, and provide our services.

Information may include the customer's name, phone number, delivery address, and order details.

Customer information will not be sold or shared with third parties except when necessary to complete an order, provide delivery services, or as required by law.

Contact information may be used to provide order updates and information about our products, services, and offers.

Appropriate measures are taken to protect customer information from unauthorized access or misuse.

By using our store, customers agree to this Privacy Policy.

Shipping & Delivery Policy

Teleflora is committed to carefully preparing flower and gift orders and delivering them as close as possible to the requested date and time.

Orders are processed after confirmation and product availability.

Delivery times vary depending on the customer's location, order time, delivery provider, and operational conditions.

Customers are responsible for providing accurate and complete delivery and contact information.

For special occasions, customers are encouraged to place their orders in advance to ensure the availability of the requested flowers and gifts.

Delivery may be delayed due to traffic, weather, delivery conditions, or circumstances beyond the store's control.

The store is not responsible for delays caused by an incorrect address or the recipient being unavailable at the delivery location.

Tracking information will be provided when available.

Return & Exchange Policy

Due to the nature of flowers and personalized gifts, Teleflora follows the Return & Exchange Policy below:

Fresh flowers and custom-made arrangements cannot be returned or exchanged after preparation or delivery unless there is an error or issue caused by the store.

Personalized gifts cannot be returned or exchanged once they have been customized or prepared according to the customer's request.

If the customer receives an incorrect, damaged, or defective order, they should contact the store as soon as possible and provide details of the issue, including photos when necessary.

Any issue with an order should be reported immediately after delivery so the store can review and address the matter.

The store is not responsible for damage caused by improper handling, storage, or failure to follow care instructions.

The store reserves the right to assess the product before approving any return, replacement, or refund request.